Accessibility statement

The platform references WCAG 2.1 Level AA as its principal benchmark, together with the basic requirements of China's Law on Building an Accessible Environment and the national standards on information accessibility.

For the cross-border context we apply additional treatment to multilingual readability: Chinese, English and Russian pages each have line height and weight tuned to the script's characteristics, avoiding the cramped layout that literal translation tends to produce.

Visual: body text contrast of at least 4.5:1; large headings and short paragraphs; no information encoded by colour alone; users with colour vision deficiency can rely on text and icon together.

Keyboard: every interactive element is keyboard reachable, focus order follows reading order, and focus states are visibly indicated.

Screen readers: semantic heading hierarchy; alternative text for images; decorative graphics hidden from assistive technology; form fields with explicit labels and error messages.

Forms: required fields marked in words rather than by an asterisk alone; error messages stating the specific problem and how to fix it, not merely 'invalid format'.

Motion: the system 'reduce motion' preference is respected; key information never depends on animation; animations do not flash or loop in a way that distracts from reading.

Multilingual: page language markup updates on switching language so screen readers change voice; dates, numbers and telephone formats are localised per language.

Information hierarchy: the three questions parents care about most — can this child be treated, what will it cost, how long will it take — appear first, with detail behind them, so a parent does not have to hunt for the answer inside a long page.

Terminology: medical terms are explained plainly at first occurrence; we do not assume a medical background; abbreviations are never the only form of an expression.

Tone: no fear-based framing and no countdown pressure; no mandatory pop-ups blocking reading; risk and disclaimer information is set in clear paragraphs rather than hidden in small grey text.

Some hospital-supplied PDF reports and imaging are scans without OCR or tagging, so screen readers cannot read them in full. A text summary can be requested from your coordinator.

Russian long-form text still has a few imperfect hyphenation cases on mobile; these are being corrected one by one.

Voice messages in third-party messaging tools are not transcribed. Users who are deaf or hard of hearing should prefer written messages.

Some archived articles and older pages are not yet remediated; we are working through them in order of traffic.

If you cannot access, read or operate something, submit it through the contact page, naming the page, your device and any assistive technology you use.

We commit to acknowledging within five business days and to providing a remedy or interim alternative within fifteen business days — for example a plain-text version, a telephone walkthrough, or assisted completion of a form.

If our response is unsatisfactory, you may raise it with the authority responsible for accessible environment construction.

We run an accessibility self-check on every newly launched page each quarter, and commission an independent assessment annually. Key findings are published on this page.

This statement is maintained by the platform operations team; the effective date is shown at the top of the page.