Cross-border medical coordination agreement (key terms)

Party A is the child's legal guardian. Party B is Chengdu MedBridge Medical Management Co., Ltd. Party B provides cross-border medical coordination services, not medical services.

Party B's services comprise: collection and structured preparation of records, medical translation, department and specialist matching recommendations, hospital scheduling and bed coordination, medical visa documentation support, travel and accommodation advice, in-country interpreting and escort, and follow-up and re-consultation liaison.

Party B does not provide: diagnosis, prescriptions, surgery, anaesthesia, nursing, rehabilitation training, clinical trial recruitment, medicine purchasing on the patient's behalf, organ transplant coordination, or any gene-editing related service.

Party A declares that it is the child's legal guardian, is entitled to make all decisions under this agreement on the child's behalf, and has obtained the consent of the other guardian where one exists.

Party A authorises Party B, within the purposes of the service, to disclose necessary information about the child to the intended hospital, translation providers, visa document recipients, and transfer and accommodation providers. The scope is limited to the fields listed in the annexed Information Use Authorisation; anything beyond requires separate written consent.

Once the patient turns eighteen, the right of consent under this agreement passes to the patient, and Party B must obtain authorisation afresh.

The standard sequence is: records submitted → completeness check → initial specialist assessment → proposal and quotation → agreement signed → hospital booking → visa and travel → arrival and pickup → in-hospital assessment → treatment → discharge and follow-up.

Stage timelines are set out in the annexed schedule. They run from the date records are complete; time spent supplying missing records is not counted.

Hospital scheduling is the hospital's decision. Party B does not guarantee a specific admission date but will relay hospital feedback within twenty-four hours of receiving it.

The coordination fee amount, currency, payment points and account details are set out in the annexed Fee and Payment Schedule. Party B does not authorise payment to any personal account; before paying, Party A should confirm that the payee name matches Party B's name in this agreement.

Hospital charges are paid by Party A directly to the hospital or its designated account and do not pass through Party B's account. Party B does not add a margin to, or take a percentage of, hospital charges, and does not accept referral-based commissions or rebates from hospitals.

Where payment is overdue beyond the agreed period, Party B may suspend scheduled bookings, and scheduling consequences are borne by Party A.

Party A may cancel in writing at any stage, with refunds on the following scale: full refund if assessment has not started; fifty per cent if assessment has started but no proposal issued; seventy per cent if the proposal is issued but the booking is unconfirmed; forty per cent if the booking is confirmed but the child has not arrived; no refund once the child has arrived and completed the first in-hospital assessment.

Third-party costs actually incurred — translation, notarisation, visa expedite, air tickets, accommodation, transfers — are deducted at cost with supporting evidence.

Where the child's condition changes, the hospital withdraws acceptance, or force majeure prevents continuation, settlement is made on the proportion of service remaining, with a written statement from Party B.

Party B recommends a match based on the child's condition and the institution's actual capability. The final choice is Party A's. Where Party A selects an institution not recommended by Party B, Party B provides coordination only and makes no judgement on that institution's qualifications or outcomes.

Where the hospital adjusts the plan, adds investigations or extends admission during treatment, Party B relays and explains it but does not decide for Party A.

Party B may propose a change of institution where it finds the hospital lacks the relevant capability or has a clear conflict of interest, and will state the reasons.

Records supplied by Party A are used by Party B only for the agreed service purposes, and are not used for marketing, case publicity or external disclosure unless separate written consent is obtained and full de-identification is carried out.

Copyright in translations and structured summaries produced by Party B belongs to Party B; Party A may use them freely for its own purposes.

After the service ends, Party B retains necessary records for the period stated in the privacy policy, then deletes or anonymises them.

Party B is responsible for the quality of the coordination service. Where Party B's fault causes a wrong booking, a translation error or a missed transfer, Party B remedies it, and where remedy is impossible refunds the corresponding service fee.

Party B is not liable for clinical outcomes, complications, hospital billing disputes, visa outcomes or entry decisions.

Risks arising from Party A's concealment of history, falsified records, unauthorised itinerary change or failure to follow medical instructions are borne by Party A.

Party B's total liability is capped at the coordination fee actually paid, excluding indirect loss and emotional distress.

This agreement is governed by the laws of the People's Republic of China.

Disputes are first resolved by negotiation; failing that, by litigation before the competent people's court at Party B's place of operation.

During a dispute, performance of the non-disputed parts of the service continues.

This agreement takes effect on signature and ends when the service is complete, fees are settled and the follow-up period has expired.

Either party may terminate immediately on material breach by the other, or on unlawful conduct such as organ trading or falsified records.

Termination does not affect settlement of costs incurred, nor the continuing force of the confidentiality and liability-limitation clauses.