Terms of use

This platform is operated by Chengdu MedBridge Medical Management Co., Ltd., a cross-border medical coordination company. It is not a hospital, clinic or medical institution, and it does not provide diagnosis, prescriptions, surgery or any other act of medical practice.

Every clinical judgement, treatment plan, prescription and surgical decision is made by the treating hospital and its licensed physicians. Our role is to turn a child's records into a form the hospital can use directly, to connect the family with the right department and physician, and to remove the language and process barriers around the episode of care in China.

We make no promise of any treatment outcome, survival duration, success rate or degree of recovery. Any efficacy statement on this site, in a proposal or in correspondence restates the hospital's own historical data and is not a guarantee of any individual child's result.

For any patient under eighteen, every action on this platform must be carried out by the legal guardian on the child's behalf — submitting records, approving the plan, signing the agreement, paying fees, and giving or withholding consent.

The guardian must provide verifiable proof of guardianship (birth certificate, household register, or a court appointment). Where proof cannot be produced, we may suspend the service until the relationship is confirmed, and scheduling changes caused by the wait are borne by the family.

Processing personal information of a minor requires the guardian's explicit consent. Without that consent we do not process identifiable information about the child and will only provide general information on an anonymous basis.

Where the child is able to express a view, we and the hospital will seek it to the extent of the child's age and understanding, but that view does not replace guardian consent.

Where the two parents disagree on treatment, we do not intervene in the family's internal decision. We follow the hospital's ethics process and the law, and where necessary pause the case and recommend that guardianship or joint decision-making be resolved first.

The family must ensure that clinical records, investigation reports, imaging, pathology, genetic testing and medication history submitted are true, complete and unaltered. Concealing prior treatment, complications, allergies, infectious disease or psychiatric history can lead to an inaccurate assessment, refused entry, or a clinical risk while in China, and responsibility rests with the party that supplied the information.

Where we produce translations, the source document governs. Where the family supplies its own translation, we may require verification against the source.

Where records are incomplete we issue a list of what is missing. The time taken to supply it directly affects scheduling, and we are not responsible for delay caused by missing records.

We can assist in preparing the hospital invitation letter, treatment plan summary and cost estimate required for a medical visa, and help the family understand the application process.

The decision on a visa rests with the visa authority. We do not promise an outcome and do not guarantee processing time. Refusal, administrative review or refused entry is borne by the family, with service costs already incurred handled under the agreement.

The family is responsible for passport validity, exit permissions — including, for a minor travelling across a border, the written consent of the other guardian or a court order — and any domestic rules in their own country on medical travel to China.

If a child's condition becomes life-threatening while in China, the first action is to call 120 or go to the nearest emergency department, and then to notify the coordinator. We do not provide emergency medical services or emergency instructions.

Our coordinators are reachable twenty-four hours a day, but reachability is not clinical management. No advice given by telephone or messaging constitutes a medical opinion.

Emergency costs incurred at a non-partner hospital are settled directly with that hospital under its own rules.

No scraping, bulk downloading or mirroring of this platform's content, and no use of it to train third-party models or to build a competing site.

No impersonation, no fabricated guardianship, no falsified records or investigation reports.

No use of this platform for organ trading, surrogacy, sex selection, or non-medically indicated prenatal sex determination, or any other unlawful purpose. On discovery we terminate the service and reserve the right to refer the matter to the authorities.

No abuse, threats or bribery directed at our staff, and no attempt to obtain discounts in exchange for promising to bring more patients.

We are responsible for the coordination service itself: whether records were structured accurately, whether the institution and physician matched the case, whether bookings and travel were performed as agreed, and whether interpreting and escort were delivered.

We are not responsible for the hospital's clinical acts, clinical outcomes, internal management or billing disputes. Those are handled by the hospital under its own rules and the law; we can assist communication but do not assume substitute liability.

Where force majeure — epidemic, natural disaster, policy change, flight cancellation, visa rule change — interrupts or delays the service, we bear no liability for breach, but will make reasonable efforts to reschedule or refund.

Our liability for indirect loss, loss of opportunity, lost earnings or emotional distress is capped at the total coordination fee actually paid by the family.

Text, structure, charts, page design and translations on this platform belong to us or to the respective rights holders. Reproduction under written permission must credit the source and retain the original link.

Records and imaging supplied by the family remain theirs or the originating institution's. We use them only for the purposes of the service, as described in the privacy policy.

Hospital names, department names and physician names on this site are used to identify and explain matching. Their appearance does not signify that the institution or physician endorses this platform.

We may amend these terms for regulatory change or business adjustment. Amendments are published on this page with a new effective date. Agreements already signed continue under their original terms.

These terms are governed by the laws of the People's Republic of China. Dispute resolution follows the service agreement; where the agreement is silent, the competent people's court at our place of operation has jurisdiction.

Questions about these terms, complaints or reports can be submitted through the contact page or directly to your coordinator. We commit to a substantive reply within three business days, not an automated acknowledgement.